Some of the top features of our service include
The first step will be to report the identified incident. It can be done by end-users or hire agents to do it for them.
The incidents are then segmented with appropriate categories and subcategories making them easier to identify by the right group and agent.
The ticket will be assigned the right priority according to policy.
IT team will perform the initial analysis of the incident and send the resolution to the end-user.
The goal of the IT team is to resolve the incident as soon as possible. The team can also automate the process of closing resolved tickets.
The objective of SACM is to guarantee that the resources expected to convey administrations are appropriately controlled, and that exact and solid data about those resources is accessible when and here it is required. This data remembers subtleties for how the resources have been designed and the connections between them.
Capture the root cause behind unplanned disruptions in your infrastructure and business processes using a problem ticket.
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